Privacy Policy
Last updated: 20 October 2026
Information We Collect
VV Move & Go collects information you provide directly to us, such as when you:
- Request a quote or book our services
- Contact us via phone, email, or our website
- Subscribe to our newsletter or updates
- Provide feedback or reviews
Personal Information
The types of personal information we may collect include:
- Name and contact information (phone, email, address)
- Moving details (pickup and delivery addresses, dates)
- Payment information (processed securely through third-party providers)
- Communication preferences
How We Use Your Information
We use the information we collect to:
- Provide and improve our moving services
- Process bookings and payments
- Communicate with you about your move
- Send you updates about our services (with your consent)
- Comply with legal obligations
- Protect our rights and prevent fraud
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our business (payment processors, insurance providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or transfer of our business
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
Under Australian Privacy Law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies, Advertising and Website Analytics
Our website uses cookies and similar technologies. We use Google Tag Manager to load Google’s measurement and advertising tags, which may include Google Analytics and Google Ads conversion tracking. These tags set cookies that tell us which pages visitors view and whether a visit from one of our Google ads led to a quote request or phone call.
Where enabled, Google Ads may also use these cookies to show our ads to people who have previously visited our website (remarketing). Google’s use of this data is explained at policies.google.com/technologies/partner-sites.
Details you enter into our quote form, volume calculator or chat assistant are used to respond to your enquiry and prepare your quote.
Google may store and process this information on servers outside Australia, including in the United States.
Your choices: you can opt out of personalised Google ads at adssettings.google.com, block Google Analytics with the browser add-on at tools.google.com/dlpage/gaoptout, and block or delete cookies in your browser settings at any time. Our website still works without them.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Phone
+61 478 069 318
Address
Maroubra, Sydney NSW 2035, Australia
ABN 19 673 669 237