Privacy Policy
Information We Collect
VV Move & Go collects information you provide directly to us, such as when you:
- Request a quote or book our services
- Contact us via phone, email, or our website
- Subscribe to our newsletter or updates
- Provide feedback or reviews
Personal Information
The types of personal information we may collect include:
- Name and contact information (phone, email, address)
- Moving details (pickup and delivery addresses, dates)
- Payment information (processed securely through third-party providers)
- Communication preferences
How We Use Your Information
We use the information we collect to:
- Provide and improve our moving services
- Process bookings and payments
- Communicate with you about your move
- Send you updates about our services (with your consent)
- Comply with legal obligations
- Protect our rights and prevent fraud
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our business (payment processors, insurance providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or transfer of our business
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
Under Australian Privacy Law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your experience and analyze website usage. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Address
Maroubra, Sydney NSW, Australia
